The Self-Service Portal has successfully undergone a major upgrade. New features include the following: 1.The Portal is now mobile device friendly. 2.Users can provide verifications by uploading a photo of the document. 3.Enhanced password reset functionality. If a Portal user sees distorted screens after logging in, please have the user clear their browser cache and log back in. Users can typically clear their cache in the browser settings area of their chosen web browser. The Ohio Benefits Help Desk can be reached at (844) 640-6446 if a portal user encounters any issues.You can use your Self Service Portal account to apply for benefits, check your case status, report changes, and reapply for benefits. Recent changes have made this portal mobile friendly and will allow for you to provide verifications by uploading a photo of the document. This could help you avoid making a call or visit to your county office. Stay home and stay safe.

Terms and Conditions



A. PRIVACY

Revised December 2012

The Ohio Benefits Self Service Portal is a service provided by the Ohio Department of Administrative Services (DAS). We recognize the importance of privacy to our web site visitors. This privacy notice applies only to Ohio Benefits Self Service Portal. Web sites maintained by other Ohio state agencies are governed by the policies of the agency maintaining the web site.
Visitors to Ohio Benefits Self Service Portal should be aware of the following information:

What We Collect

Personally identifiable information provided to us
Generic, Internet-user information. It may include:

  • Internet protocol address of the individual computer (or proxy server) making the request,
  • Type of internet browser or computer operating system you are using,
  • Date and time you accessed this site,
  • Webpages visited on this site, and
  • Internet address of the site from which you may have linked to this site.

How We Collect Information

Personally identifiable information is collected through voluntary disclosure by you through online application forms and e-mail questions.
Our web site uses log files and web cookies to capture generic, Internet-user information each time a request is made to view a page within this web site.

What We Do With the Information We Collect

Personally identifiable information you submit in e-mail or online forms is used so that we can answer or process your request as effectively as possible. All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help us improve our web site. It may also be used to identify and respond to threats to the State network. Cookies may be used when necessary to complete a transaction, to process data submitted to us online, or to facilitate ongoing Internet interaction.

Public Records and When We Share Your Information

Ohio public records law requires state agencies to disclose most documents and records, including electronic records. Therefore, information submitted through this web site may be subject to disclosure pursuant to a public records request. Please be aware that for public records, Ohio law requires us to disclose the records despite requests to keep information confidential. Read the DAS Public Records Policy PDF

We will share personally identifiable information submitted through e-mail or online forms with other Ohio state agencies when necessary to respond to your e-mail request or process your online form. For example, if you have a question regarding the privacy of state income tax filings, we may forward your question to the Ohio Department of Taxation.

Any information collected through this web site that indicates a threat of harm to people, property or systems or a violation of a law may be shared with law enforcement and used in connection with a criminal investigation, prosecution or other legal proceedings.

Access and Dispute of Information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have access rights to their information maintained in personal information systems. "Access rights" means you have the right, with limits, to inspect, correct, and dispute such information. The Department of Administrative Services maintains a number of personal information systems to effectively support more than 40 program areas.

For record-keeping systems not covered by chapter 1347 of the Revised Code, we will work with you to give you the opportunity to inspect, correct or dispute information, if any, about yourself in other records system we maintain, subject to restrictions or limits in Ohio law.

How We Protect Your Information

Confidential Personal Information and the DAS Policy on Protecting Privacy

DAS requires all of its employees and contractors to respect privacy and protect personally identifiable information regardless of the form and system in which it's kept. Read the DAS Policy on Protecting Privacy PDF

Ohio Revised Code 1347.15 requires DAS to adopt rules regulating access to the confidential personal information the agency keeps, whether electronically or on paper. The DAS rules pertaining to confidential personal information may be found in rules 123-4-01 through 123-4-05 of the Ohio Administrative Code.

The Department of Administrative Services maintains a limited number of confidential personal information systems.

Contact

Any further questions concerning the privacy policy for Ohio Benefits Self Service Portal should be forwarded to the OIT Law and Policy Advisor via email at Chief (dot) Privacy (dot) Officer AT oit (dot) ohio (dot) gov. Written correspondence may be sent to:

Ohio Chief Privacy Officer
30 E Broad Street, 40th Floor
Columbus, Ohio 43215

B. LINK

The State of Ohio operates Ohio Benefits Self Service Portal as a public service to Ohio residents and visitors worldwide. Ohio Benefits Self Service Portal provides links to external websites that are not maintained or controlled by the State of Ohio.

The State of Ohio is not responsible for the content of external websites.

A link to a non-governmental website does not constitute endorsement. View policy details

C. ACCESSIBILITY

The State of Ohio has taken steps to ensure that Ohio Benefits Self Service Portal is at least minimally accessible to people with disabilities who use assistive technology to access the Internet.

Ohio Benefits Self Service Portal complies with State of Ohio IT Policy - Web Site Accessibility, IT-09 PDF , issued by the Ohio Office of Information Technology. This policy establishes minimum website accessibility requirements for information and services provided on state-controlled websites. The requirements include compliance with the accessibility standards of Section 508 of the Rehabilitation Act . These standards are detailed in Section 1194.22 of the Code of Federal Regulations (Web-based intranet and internet information and applications).

Ohio Benefits Self Service Portal also follows the Web Content Accessibility Guidelines (WCAG) 1.0 which are standards created by the World Wide Web Consortium's Web Accessibility Initiative (WAI) . WCAG 1.0 compliance levels are described as single-A (meets all priority 1 checkpoints), double-A (meets all priority 1 and 2 checkpoints), and triple-A (meets all priority 1, 2, and 3 checkpoints). This website conforms to the single-A (priority 1) compliance level, and many of the priority 2 and 3 checkpoints

Ohio Benefits Self Service Portal takes additional steps to ensure that its website is accessible. Pages are periodically tested using assistive technology, such as a voice browser or screen reader program, and the website Administrator continually assesses the website to improve usability and accessibility.

We welcome your comments about the usability and accessibility of Ohio Benefits Self Service Portal. If you are having a problem accessing any part of Ohio Benefits Self Service Portal please contact us at 1-844-640-6446.