Verify User

Q: What is this page for?

A: The Verify User page is where you answer security questions.

Questions and Answers

Q: Why do I need to answer security questions?

A: These questions confirm your identity. You answer them when you do not know your password or PIN. When you answer them correctly, you can change your password or PIN.

Note:  A PIN is not used in the Provider Portal.

What does the Continue button do?

A:  The Continue button takes you to the Reset Password/Reset Personal Identification Number (PIN) page where you create a new password or PIN.  

Note:  In the Provider Portal, the Continue button takes you to the Reset Password page where you create a new password only.

Q: What does the Back button do?

A: The Back button takes you back to Forgot Password/PIN page.

Note:  In the Provider Portal, the Back button takes you back to Forgot Password page.

Q: How do I leave this page?

To leave the page without saving, click the Home hyperlink to return to the Home page.

 Release 7.2.2 | Browser Compatibility